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Operations Manager

Job Title

Operations Manager

RecruiterMichael Page Procurement & Supply Chain
Industry SectorTransport & Distribution, Warehousing & Distribution
Salary£38,000 to £40,000 per annum
Benefits+ car 10% bonus
Town/CityStoke on Trent
LocationsStaffordshire, West Midlands
Contract TypePermanent
Job CategoriesLogistics Jobs, Operations, Warehousing Jobs
Date Posted21 May 2018

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An exciting opportunity to join as a operations manager in a growing company based in Stoke On Trent.

A salary of £40,000 + and great package is available for the right candidate

Client Details

A well known 3PL company based in Stoke on Trent


Key responsibilities of an operations manager

  • Coordinate and engage with the operational team to drive enhanced performance to exceed customer expectations.

  • Manage Customer communication between Customer and supplier, Phone, email and order schedules and deliveries.

  • Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement

  • Prepare and Manage monthly Operational meetings and Quarterly Business reviews.

  • Working with operational team to review SOPs & processes to ensure an efficient process and foster a continuous improvement culture.

  • Take proactive steps to ensure that best practices are introduced and manage Inventory levels to contractual requirements.

  • Manage monthly P&L including monthly Invoicing.

  • Conduct regular reviews with customer on operational performance and delivery against the agreed KPIs

  • Identify and propose opportunities to grow the business with existing customers

  • Drive a continuous annual site improvement programme with key milestones to be assessed each quarter to support customer retention and loyalty

  • Analyse and understand health and safety related risks for our associates, take action to reduce or eliminate these risks according to a prioritised plan


The successful Operations Manager
  • This role will include travel to multiple sites so must be comfortable with travel

  • Will be flexible, but also able to coordinate others. The ability to make things happen.

  • Excellent communication skills, as the role requires extensive customer and supplier contact at various levels.

  • Effective communicator with excellent interpersonal skills.

  • Customer focused with proactive approach to customer service.

  • Account Management experience would be preffered

  • Strong administration skills.

  • Logistic operational management experience.

  • Commercial P&L responsibility.

  • Excellent planning and organisational skills.

  • Ideally will come from a 3PL or 4PL background

  • understand/deliver on Key Performance Indicators (KPI’s)

  • Warehouse management system experience.

  • Ideally come from a retail or automotive background

  • Clean car driving license

Job Offer

A salary of £40,000 plus and excellent package is available for the right candidate

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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Headline Job
Demand Planner EMEA
High Wycombe

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