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Contract Manager - Hermes

Job Title

Contract Manager - Hermes

Industry SectorServices, Transport & Distribution
Salary£30,000 to £42,000 per annum
BenefitsExcellent benefits incl company car
LocationsAnglia, East Midlands, Yorkshire & Humber
Contract TypePermanent
Job CategoriesDemand Planning Jobs, Inventory Management, Logistics Jobs, Operations, Purchasing / Procurement Jobs, Supply Chain Jobs, Transport Jobs, Warehousing Jobs
Date Posted18 May 2017

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Contractor Manager

Salary: £30k to £42k
Job Type: Permanent
Locations: Bradford - Sheffiled - Peterborough - Newmarket - Coventry

About Us

The UK's largest home delivery courier network, Hermes will delivered more than 260 million parcels last year on behalf of the biggest names in retail and our network of over 14,500 hard working lifestyle Couriers make this happen providing a high quality doorstep service. We employ over 2,500 people; delivering parcels to over 190 countries.

We have grown in excess of 15% each year over the past 5 years with even bigger ambitions for the future - there has never been a more exciting time to join us!

How it feels to work for us:

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer’s experience, because in every job at Hermes, you will and you can add value.                                                                            

About the role:

Reporting into the Network Contract Manager, this role is responsible for sourcing, selecting and implementing contractors across the Hermes UK Delivery Network. Working with the Delivery Planning Team, Field Teams and Depot Network you will identify the need to supply solutions, create a standard were Contract solutions are managed, plan and control to achieve the agreed service and cost criteria to our final customers. You'll ensure the management controls are both in Depot and Field are trained, implemented and reviewed where the solution operates.

You'll have accountability for specific tasks such as:

  • Sourcing, selecting and implementing Contractors across the Hermes UK Delivery Network.
  • Conduct periodical service reviews with Contractors to ensure service targets are met and maintained.
  • To ensure the contractual, legal and procurement processes are followed and developed, when implementing Contractors for delivery and for sub depot management.
  • Responsible for all aspects of Contractor Pay and negotiation to ensure they are fair, consistent and cost effective for the company.
  • Represent the Company through personal contact with our Clients who use the Hermes distribution network for the delivery of their products to their Customers.
  • To liaise with the Depots and Field to ensure the agreed service levels are established and maintained to provide a consistent quality service to the Contractors, Sub Depots and Couriers.

About you:

You will have the passion, drive and confidence to work cross functionally across the region as part of a growing team. 

Essential Skills for the role:

  • Previous people-management & relationship management experience.
  • Self-motivated with a proven ability to get things done.
  • Excellent communication & influencing skills.
  • Problem solving & planning effective contingencies and solutions.
  • Competent negotiation skills
  • Exceptional Customer service experience.

We offer you:

  • Full training along with a supported induction process
  • 26 days holiday plus bank holidays
  • Company Car
  • Phone, Laptop
  • Hermes pension up to 5%
  • Life Assurance
  • Income Protection

 Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

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