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Customer Order Co-ordinator

Job Title

Customer Order Co-ordinator

RecruiterBarclay Meade
Industry SectorManufacturing, Manufacturing - Other
Salary£20,000 to £30,000 per annum
LocationsWarwickshire, West Midlands
Contract TypePermanent
Job CategoriesPurchasing / Procurement Jobs
Date Posted19 May 2017

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A global manufacturer seeks a Customer Order Co-ordinator to join their Supply Chain division.

The Customer Order Coordinator is responsible for the accurate input of customer orders onto the system. You will be required to have a proficient use of the phone system and be able to deliver an extremely high level of customer service.

Customer Order Co-ordinator -

Salary offering: Customer Order Co-ordinator - £20,000 to £30,000

Location – Warwickshire

You will be responsible for:

• Monitoring the progress of the orders and working closely with Despatch to ensure customers are kept informed at all times.
• Establishing forecast volumes at first point of order and chasing new opportunities for Sales.
• Maintaining call accuracy and quality in line with Performance Management Tools.
• Ensuring the customer service aspects of the SLA are met through developing and implementing a service excellence ethos by being available and responsive to customer needs.
• Proactively controlling and influencing the service relationship with customers based on a full understanding of their needs and requirements.
• Accurately taking orders and monitoring progress of orders ensuring the customers is kept informed.

Candidate Requirements:

• A proven track record of outstanding customer service.
• Excellent communication skills
• Must be able to build strong relationships across the business
• Strong computer skills
• Ability to work within a team
• Must be able to multitask and work under pressure

To apply for this position, candidates must be eligible to live and work in the UK

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Recruiter: Barclay Meade
Tel: 0843 208 1255
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