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Customer Service Assistant - Rotherham

Job Title

Customer Service Assistant - Rotherham

Reference3215608_246462
EmployerHays
Industry SectorLogistics Services, Transport & Distribution
Salary£18,000 to £20,000 per annum
Town/CityRotherham
LocationsSouth Yorkshire, Yorkshire & Humber
Contract TypePermanent
Job CategoriesCustomer Service, Logistics Jobs
Date Posted29 January 2018

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Customer Service Assistant - Rotherham - £20K

Your new company
A large, well respected Haulage company that is expanding at a fast pace so they are looking to add to their Customer Service Team.

Your new role
Ideally you will be customer focused, the ability to work well under pressure and in a fast environment.
  • Monitoring jobs, progress chasing, ensuring vehicles are on time, update the system.
  • Ensuring customers are kept up to date
  • Dealing with customer enquiries promptly and providing excellent customer service
  • Provide customers with a breakdown of deliveries & timings that day and confirmation for the following days loads.
  • Liaise with customers & co-ordinators to arrange returns back to customer
  • Reporting our major customer issues to management
  • Produce KPI Reports for our customers performance daily/weekly report to Commercial manager

What you'll need to succeed
  • The ability to manage priorities, multi-task and achieve deadlines
  • Be a team player as well working on their own initiative
  • Demonstrate excellent customer service and communication skills

What you'll get in return
  • Salary for the role is £20,000
  • Onsite parking
  • Shift patterns
  • Generous pension scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at [link removed]

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