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Customer Service Coordinator

Job Title

Customer Service Coordinator

Industry SectorFMCG - Non Food, Manufacturing, Non-Grocery, Retail, Service - Other, Services
Salary£26,000 to £27,000 per annum
LocationsBerkshire, Buckinghamshire, South East (Excl London), Surrey
Contract TypePermanent or Interim
Job CategoriesCustomer Service, Operations, Supply Chain Jobs
Date Posted08 August 2017

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The Customer Supply Chain Coordinator is responsible for providing dedicated customer support to a category of retailers. You'll be processing orders, resolving deductions and fulfilling customized customer needs. The overall goal is to work with Sales, Supply, and Logistics in order to provide a high level of service to both internal and external customers.

Key Responsibilities

Responsible for the customer relationship management of key revenue generating accounts; this includes but is not limited to ensuring that contract terms and financial metrics are met

Responsible for the resolution of issues arising from customers, Sales, and brokers regarding orders and order status, order cuts, and potential issues; resolves issues effectively and efficiently and ensures the coordination and communication of action plans

Responsible for continuous improvements activities on assigned accounts; this includes, but is not limited to the data management, governance, analysis, and recommendation of actions to improve fill rate, lead-time variability, and inventory levels and associated

Creates and develops ad hoc, and situation based action plans in order to mitigate service related issues to meet operational and financial metrics

Lead the communication of critical product supply situations, internally and externally
Internally coordinates with all necessary departments to ensure optimal customer service delivery


Analytical: You have the ability to sift through data sets, extract insights and leverage those insights to solve the root cause of a problem.

Computer literate: You're highly proficient with computer systems and Supply Chain software applications.

Strong communicator: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business

Organized: You manage multiple priorities within a fast-paced environment to deliver on time and in full.

Self-Starter: You take the initiative, practice good judgment and have the ability to work independently.

Customer focused: You take pride in maintaining positive customer relationships and believe managing their expectations leads to better results.

Whilst this role will be offered on a 6 month FTC initially, there is a real possibility that a permanent role may be offered subsequently.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at[link removed]

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Recruiter: Macildowie
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Strategic Procurement Manager
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