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Customer Service Director

Job Title

Customer Service Director

ReferenceJ8197_846940
RecruiterBis Henderson Recruitment
Industry SectorNon-Grocery, Retail
Salary£80,000 to £90,000 per annum
BenefitsCar, bonus, pension
Town/CityManchester
LocationsLancashire, North West
Contract TypePermanent
Job CategoriesCustomer Service
Date Posted05 February 2018

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This is an e-commerce retail business with a commanding position in its niche market. The company is profitable, stable and has demonstrated strong sales growth over recent years. It has a progressive approach to customer service and has invested heavily in new technology to support its ambitions.

On-going growth has dictated the need for a new position as Customer Service Director who will work with the main board and take complete ownership for the customer experience from points of order to point of delivery.



You will bring fresh thinking and be prepared to challenge existing ways of working. You will manage an existing team and lead it through a transition to becoming an industry leader.

In addition to a first class knowledge of retail customer service, you will also possess a good understanding of IT systems and their impact on customer experience. An engaging leadership style is paramount as is the ability to work in a very fast-paced and evolving environment.

The company has a good reputation for service but it is most keen not to take anything for granted, and you will have the passion, desire and capability to want to build a truly world class business function.

























Recruiting a similar role?

Bis Henderson work with businesses to hire professionals on a permanent and interim basis across professional, management and executive roles.

Specialising in Supply Chain recruitment, Logistics recruitment, Procurement recruitment and eCommerce recruitment, we deliver candidates that meet your objectives – every time.



For more information please call 01494 620 160.

Recruiting a similar role?

Bis Henderson work with businesses to hire professionals on a permanent and interim basis across professional, management and executive roles.

Specialising in Supply Chain recruitment, Logistics recruitment, Procurement recruitment and eCommerce recruitment, we deliver candidates that meet your objectives – every time.



For more information please call 01494 620 160.

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Recruiter: Bis Henderson Recruitment
Tel: 01604 876 345
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