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Customer Service Manager

Job Title

Customer Service Manager

RecruiterRobert Walters
Industry SectorOther
Salary£35,000 to £40,000 per annum
LocationsCheshire, North West
Contract TypePermanent
Job CategoriesSupply Chain Jobs
Date Posted13 October 2017

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A leading FMCG organisation based in the Cheshire area are looking to recruit a Customer Service Manager to join their team for an excellent opportunity. As Customer Service Manager you will be responsible for all aspects of customer service, ensuring customers receive first class service whilst optimising efficiencies and margins.

About the role:
  • Deliver an excellent customer experience through the internal customer service team, implementing and reporting on team KPI’s
  • Develop a SLA agreement for the top customers
  • Implement the standard site OTIF report, identifying losses and taking corrective actions
  • Analysis of complaints to identify process gaps and training needs, implementing timely corrective actions and driving a ‘right first time’ culture whilst maintaining customer credits at or below agreed targets
  • Drive the ‘Voice of the Customer’ throughout the business to develop a customer centric vision and focus, sharing service related KPI’s at daily DMS reviews
  • Ensure all customer interfaces are managed promptly and effectively to maximize profitable sales performance

About the person:
  • Experience in customer supply management in a customer facing role ideally within FMCG
  • Knowledge of CI tools and how to implement change
  • Customer centric mindset
  • Man-management experience

To apply for the Customer Service Manager role please send your CV to[email removed] or call 0161 214 7438 quoting the reference 2671750 if you have any questions about the role.

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Recruiter: Robert Walters
Tel: N/A
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