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Customer service Order Fulfilment Manager

Job Title

Customer service Order Fulfilment Manager

RecruiterBarclay Meade
Industry SectorEngineering, Engineering - Other, Manufacturing, Manufacturing - Other
LocationsHampshire, South East (Excl London)
Contract TypePermanent
Job CategoriesOperations
Date Posted15 September 2017

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My client are a global manufacturing organisation who are looking to recruit an order fulfilment manager to manage the order fulfilment department with responsibility for the accurate scheduling of production orders.

The main aim of this role will be to fulfill customer orders expectation and managing customer contact regarding delivery. This is a critical role for the business and will invole key stakeholder relationships.

Location - Slough
Salary - £45 - 50k

The key roles and responsibilities of this role will be -

Lead the OF team to ensure adherence to the Order Fulfilment process, and help develop the team and improve the accuracy of the process by identifying training needs.
Maintain departmental policies and procedures, and ensure the correct use of business systems within Order Fulfilment
Ensure all employees receive adequate training to perform their roles
Manage employee performance reviews
Work closely with other teams regarding customer address setups and credit control
Ensure accurate dating of the orders and scheduling of production to customer satisfaction, using the automated “available to promise” (ATP) as well as manual processes for special/project orders
Co-ordinate the ‘Consult Factory’ delivery requests, and order expedites
Coordinate the introduction of customer initiatives (e.g. Quick Ship)
Provide accurate date management and Late Cause Code entry
Work with Product Marketing to ensure the lead-time prospectus is accurate
Manage the warehouse pick list generation process for all business units
Drive improvement in Delivery Performance by measuring & monitoring service levels, carrying out Late Cause Code analysis and holding regular meetings with Production, Procurement and Logistics to review the schedule, communicate priorities and identify issues
To perform any nominated trade compliance duties and responsibilities as defined in the trade compliance procedure (QD26) and to escalate any suspicious transaction as per the same procedure
Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements. This job description is non-contractual and is for information and mutual understanding of both parties

The ideal candidate for the role of order fulfilment will -

Ideally hold an Engineering degree or similar
Demonstrates broad experience and understanding of order fulfilment processes in manufacturing environment
Excellent customer focus
Excellent communication and interpersonal skills, with previous supervisory or management experience.
Highly motivated, organised individual able to work well independently & within a team.
High level of energy & drive
Good level product knowledge would be an advantage
Strong MS Office skills, Oracle, CRM

To apply for this position, candidates must be eligible to live and work in the UK

Barclay Meade acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Barclay Meade and may assist with processing your application.

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Recruiter: Barclay Meade
Tel: 0843 208 1255
Recruiter Profile
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Headline Job
Procurement Strategy and Policy Advisor
Buyer Specialists - European Patent Office - Munic...
Munich and/or The Hague

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