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Customer Service Specialist

Job Title

Customer Service Specialist

Reference13981349001_024158
RecruiterMichael Page Procurement & Supply Chain
Industry SectorSea Freight & Shipping, Transport & Distribution
Salary£22,000 to £25,000 per annum
Town/CityAvonmouth
LocationsAvon, South West
Contract TypePermanent
Job CategoriesTransport Jobs
Date Posted09 January 2019

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The Customer Service Specialist in Avonmouth will be responsible for managing all of the Import and Exporting of goods through a specific contract. This individual will be manage databases and spreadsheets for the customer.

Client Details

My Client is in the Logistics Distribution and Supply Chain Sector and is a market leading global brand.

Description

The Customer Service Specialist in Avonmouth will be responsible for...
  • Support the Account Managers helping with day to day duties
  • Provide operational support for the Account Managers when required and also take responsibility of customer accounts in absence of Account Managers.
  • Heavily customer focused and will require constant communication with a variety of key clients through various forms of communication methods.
  • Liaise with all relevant parties to ensure that customer expectations are met during the movement of cargo.
  • To efficiently process bookings from clients and overseas agents on to the system.
  • Deal with any issues that may arise during a shipment and ensure the client and/or Account Manager is updated.
  • Process sales and purchase invoices of the branch.
  • When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained.
  • Process import and export bookings received from customers and branches and coordinate these consignments with our partners.

Profile

The successful candidate will...
  • Have experience within Import and Export
  • Be confident in using Excel
  • Be able to process and analyse data through spreadsheets
  • Have customer service skills



Job Offer

The Customer Service Specialist will receive...
  • A salary of between 22,000-25,000 depending on experience
  • 25 days holiday a year

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
Recruiter Profile
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