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Customer Service Supervisor

Job Title

Customer Service Supervisor

ReferenceTD2132_224741
RecruiterVertical Advantage
Industry SectorGrocery, Retail
Salary£26,000 to £30,000 per annum
Benefitsbenefits
Town/CityLondon
LocationsGreater London, London
Contract TypePermanent
Job CategoriesCustomer Service
Date Posted28 March 2018

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Overview

A fantastic opportunity has arisen for a Customer Service Supervisor for my client who is a well-known FMCG business based in West London. They are a market leading business with well-known consumer products.

Role

As a Customer Service Supervisor, you will be responsible for co-ordinating the team’s ownership of the order to delivery process. You will also take ownership of your own individual portfolio of customers.

Responsibilities include:
  • Processing orders in a timely manner and ensure stock allocation is correct.
  • Answer all customer queries and identify problems in the entire service process.
  • Ensure all deliveries are on time in full.
  • Building relationships with customers, sales representatives, warehouse and delivery teams to ensure optimal service levels.

The Candidate
  • Proven experience in an order processing role ideally with B2B experience.
  • Experience is supervising / managing teams is highly advantageous.
  • Excellent communication skills.
  • Preferred experience of B2B customer interaction.
  • Ability to build strong relationships.
  • Strong IT skills including Excel (pivot tables, VLOOKUPS).

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Recruiter: Vertical Advantage
Tel: +44 (0)207 438 1565
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