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Customer Services Manager - Recovery

Job Title

Customer Services Manager - Recovery

ReferenceJ8542_544857
RecruiterBis Henderson Recruitment
Industry SectorLogistics Services, Transport & Distribution
Salary£80,000 per annum
BenefitsGood Benefits
Town/CityMiddlesex
LocationsBedfordshire, Berkshire, Buckinghamshire, South East (Excl London)
Contract TypePermanent
Job CategoriesLogistics Jobs
Date Posted02 July 2018

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J8542

Customer Services Manager – Recovery

Middlesex

Salary to £80,000 dependent on experience plus benefits



Due to a restructure our logistics client has a great opportunity for a new Customer Services Manager. The role will be looking at the processes and procedures across the business in order to drive the customer experience and manage / implement the change and transformation required to improve the service.

You will be a strong problem solver and fixer and be able to drive the activity needed to improve customer service. You will also develop and be accountable for the new service recovery strategy and policy including the proactive identification of missing or short shipped freight, proactive customer notification, effective processes for locating missing freight and managing the recovery response across outsourced partners. To improve the processes, you will develop metrics and monitor service failures, as well as root cause analysis to identify continuing trends.

Following this change you will manage the training and communication across the customer services teams, operations, and third party suppliers.



Experience required:
  • Cargo or Freight forwarding logistics
  • Commercial
  • Industrial relations
  • Performance monitoring, tracking and reporting
  • International
  • Change management



Skills required:
  • Strong Analytics
  • Excellent communication (written & spoken)
  • Strong stakeholder engagement skills
  • Can influence and persuade
  • Ability to make decisions and push through change
  • Comfortable with ambiguity
  • Cultural awareness



























Recruiting a similar role?

Bis Henderson work with businesses to hire professionals on a permanent and interim basis across professional, management and executive roles.

Specialising in Supply Chain recruitment, Logistics recruitment, Procurement recruitment and eCommerce recruitment, we deliver candidates that meet your objectives – every time.



For more information please call 01494 620 160.

Recruiting a similar role?

Bis Henderson work with businesses to hire professionals on a permanent and interim basis across professional, management and executive roles.

Specialising in Supply Chain recruitment, Logistics recruitment, Procurement recruitment and eCommerce recruitment, we deliver candidates that meet your objectives – every time.



For more information please call 01494 620 160.







Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so.

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Recruiter: Bis Henderson Recruitment
Tel: 01604 876 345
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