Customer Services Manager - Staffordshire - East Midlands, Staffordshire

Reference	CAWB1059570_653938
Recruiter	Cast UK Limited
Industry Sector	FMCG - Non Food, Grocery, Manufacturing, Retail, Transport & Distribution, Warehousing & Distribution
Salary	£25,000 to £30,000 per annum
Benefits	25 days holiday + pension
Town/City	Staffordshire
Locations	East Midlands, Staffordshire
Contract Type	Permanent
Job Categories	Customer Service, Logistics, Transport
Date Posted	08 February 2010

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Job Description

Customer Service Manager
Based in Staffordshire
£25,000 to £30,000 + Benefits

Role Profile
Our client is looking to recruit a Customer Services Manager to be based at their Staffordshire distribution centre. The duties of the role will include, but not limited to;
• To provide a proactive communication link between the stores network and the National Distribution Centre delivering excellent communication and a store support service, exceeding all expectation.
• To ensure there are robust and effective problem solving processes in place to provide the store network with timely and accurate support to any issues/queries that they may have.
• Manage the Store Support Team – 5/6 people
• Visit stores and liaise with Retail Development Managers to build relations, resolving any generic issues affecting stores and raising issues and successes with operational management.
• Ensures the Store Support Team provide an effective, accurate and pro-active two-way communication link between stores and the NDC.
• Assist the management team in conference calls to store, resolving issues arising and providing timely feedback.
• Liaise with the Transport Team to monitor issues arising and provide stores with open, accurate and timely information
• Monitor the progress of promotions and ensure stock and promotional material is delivered on time.
• Identify poor service levels and take corrective action to restore excellent service.
• Monitor call volumes and emails to manage workload and identify trends
• Provide management information reports to monitor and improve service levels.
• Providing a link between the NDC and Transport Team regarding late deliveries, overspill, and store issues/feed back.
• Assist in maintaining the delivery schedule.

Skills & Experience
• Experience of Customer Services within a distribution environment is essential
• Excellent communication skills both written and verbal
• Numerate and IT literate with strong MS Word, Excel, PowerPoint and Outlook skills
• Must have experience of working in a demanding fast paced environment. Experience of Retail, FMCG or 3rd Party Logistics is advantageous
• Tenacious, organised, and ability to problem solve
• Strong influencing skills and ability to get stakeholders bought into ideas
• Must be able to manage a team and promote a positive working environment

Client information
A national well respected retail business.

Remuneration
£25,000 to £30,000 + 25 Days Holiday + Pension

About Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in Purchasing, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit[link removed]

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Company Details

Recruiter:	Cast UK Limited
Tel:	0161 212 1140


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