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Fleet Controller

Job Title

Fleet Controller

Reference13929472001_673392
RecruiterMichael Page Procurement & Supply Chain
Industry SectorLogistics Services, Transport & Distribution
Salary£25,000 to £28,000 per annum
Town/CityWest Yorkshire
LocationsWest Yorkshire, Yorkshire & Humber
Contract TypePermanent
Job CategoriesTransport Jobs
Date Posted22 June 2018

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As Fleet Controller you will be responsible for managing and administering a fleet of commercial vehicles of various specifications to DVSA standards and UK law by liaising with internal departments, customers and repair agents.



Client Details

Leading provider of Fleet Management and Vehicle Leasing Services based in West Yorkshire

Description

As Fleet Controller your responsibilities will include:

  • Ensure recording of defect, breakdown, VOR and tracking management
  • Manage all events to individual customer requirements whilst ensuring all legal protocol, within your control, is adhered to.
  • To ensure excellent communication from outset to conclusion of each vehicle event (breakdowns, defects, general repairs etc); advising the customer of each option available, estimate of costs and any corresponding vehicle downtime; and obtaining authority to complete repairs.
  • Being mindful of each customer’s service contract obligations and individual operating requirements or restrictions and reacting appropriately, within agreed guidelines, to each vehicle event.
  • Liaising with the Team Leader and Operations Support Manager authorise rechargeable repairs to customer vehicles.
  • Liaising with the Team Leader and Operations Support Manager authorise repairs following planned periodic inspections.
  • Liaise with repair agents advising on various and often complex maintenance issues, managing and scrutinising subsequent diagnosis, repair time and costs.
  • Escalate repairs to the Team Leader or Operations Support Manager if estimates exceed given financial authority limits.
  • Manage customer queries escalating to the Team Leader, relevant Key Account Manager and/or Operations Support Manager as appropriate or necessary to ensure a satisfactory conclusion for all parties.







Profile

To be considered for the role of Fleet Controller you must be able to demonstrate the following:

  • A good and established understanding of commercial vehicles
  • Sound knowledge of DVSA and FTA standards and UK transport law
  • Well-developed written and verbal communication skills.
  • Methodical with a good eye for detail
  • Excellent Customer Service skills



Job Offer

The successful candidate will be offered a salary of up to £28,000 dependent on experience.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
Recruiter Profile
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