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General Manager - Returns

Job Title

General Manager - Returns

RecruiterMichael Page Procurement & Supply Chain
Industry SectorTransport & Distribution, Warehousing & Distribution
Salary£60,000 to £65,000 per annum
LocationsLancashire, North West
Contract TypePermanent
Job CategoriesLogistics Jobs, Operations, Warehousing Jobs
Date Posted23 November 2018

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A great opportuity for a Commercially switched on Logistics professional with returns knowledge to develop & own a key function within a FTSE 250 organisation.

Client Details

Our client are a FTSE 250 technology distribution business, they have experienced year-on-year growth and have one of the most credible customer bases in the Logistics industry.

  • Implement and lead the development and continual improvement of a class leading reverse logistics strategy, managing the end-to-end lifecycle of customer returned and obsolete stock through new and innovative solutions.
  • Lead the development of the full range of ‘reverse’ products and services (such as repairs, refurbishment, trade-ups, trade-ins and providing extensive access to secondary routes to market).
  • Develop and launch innovative returns avoidance technology; detailed customer/product mix warranty reporting tools; and a vendor sponsored product and technical training service.
  • Be the Bid Leader for the full reverse logistics business tender process, pulling together input from the functional leads across the business and preparing the final submission documents.
  • Provide direction and coordination for all business activities and departments directly linked to the reverse lifecycle.
  • Ensure reverse operation opportunities and issues form an integral part of the concept phase of a product, customer or vendor relationship, ensuring that this process is built into all relevant policies.
  • Take the lead role in developing reverse service offerings, developing and driving ‘works for all’ service propositions into key Retail customers and vendors.
  • Review current and future legislation implementing change where necessary to ensure business is compliant at all times throughout the reverse lifecycle.
  • Present detailed and transparent product performance analysis to key UK customers and vendors at on-going monthly and quarterly business reviews. Using this forum to drive commercial activity.
  • Minimise the exceptional costs of dealing with ‘out of agreement’ product returns by specifying product specific returns thresholds and addressing the exceptions in the first instance.
  • Own an end-to-end profit & loss account for the reverse operation that identifies and monitors the full profit/cost (PBIT) of all Reverse Logistics activity.
  • Present to the Board and key internal stakeholders at monthly, quarterly and annual intervals: using this a platform to drive issue resolution, monitor actions and improve overall performance.

  • Experience of eCommerce Reverse Logistics process is essential
  • A commercial thinker who has demonstrable experience of developing mutuallly beneficial relationships with suppliers.
  • Ability to manage a P&L, understand areas of profitablility within an end-to-end Logistics process.

Job Offer

A competitive salary & package with a progressive, forward-thinking business.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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