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Head of Fleet Services

Job Title

Head of Fleet Services

RecruiterMichael Page Procurement & Supply Chain
Industry SectorLogistics Services, Transport & Distribution
Salary£50,000 to £60,000 per annum
LocationsSouth West, Wiltshire
Contract TypePermanent
Job CategoriesTransport Jobs
Date Posted10 July 2018

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Leading UK Fleet Service and Breakdown Provider

Must Have Fleet & Breakdown Experience - With a large spend Across Their Network

Client Details

A well established Automotive provider are actively looking for a dynamic Head of Fleet Services to oversee their Wiltshire based operation in Calne. With fantastic opportunities to progress within their network they are offering a dedicated individual an opportunity to take ownership of their own operation with full budgetary responsibility.


The Head of fleet services will be accountable for:

  • Own and take responsibility for any issues with any area of service delivery relating to Central Operations activity.

  • Instill collaborative working practices with your peer group and wider business.

  • Drive continuous improvement in metric and cost performance.

  • Responsible for customer focused service delivery.

  • Financial/Commercial cost control

  • Effectively manage and review dealer running costs reviewing P&L versus plan and developing cost action plans to address variances to support P&L control.

  • Formally review third party versus own shop performance and quality standards.

  • Actively manage cost improvement through delivering to budgeted costs.

  • Work closely with Fleet Maintenance Managers to ensure that all operating costs are kept in line with

  • Ensure the timely execution within ENRICH of closing and approving work orders

  • Ensuring billable cost risk is managed centrally with supporting evidence through FMM field team.

  • Own & disseminate commercial intelligence underpinning operational cost activity under control.

Maintenance Standards

  • Provision of a fit for purpose supplier management team centrally in line with supplier requirements

  • Ensure effective use of ENRICH and standard time implementation and adherence.

  • Ensure team scorecard results for service standards and cost control are maintained and improved

  • Identify dealer improvements in conjunction with FMM team and Finance Business Partner.

  • Make commercial decisions relating to maintenance decisions at stages of vehicle life or contract life in order to support P&L performance. Be conversant with all individual customer requirements.

  • Overall responsibility for 24/7 – 365 day operations team in the National Breakdown Centre.

  • Ensure strategic vision is delivered and core objectives fulfilled.

  • Coach management team for cost and customer management performance.


The Successful Applicant;

The successful candidate for the Head of Fleet Services position will have the following skills and experiences:

Have a Logistics Distribution and Supply Chain, Customer service and Finance background
Experienced in managing teams of 50+ people
Have workshop / engineering experience
Be degree educated - Desirable
Be CPC qualified - Desirable
Have great commercial awareness
Have worked within a customer facing role previously - Advantageous
A proven track record of building and managing successful teams
Be proficient with IT systems including all Microsoft packages
Hold a full UK driving license
Be commutable to Wiltshire

The hours of work for this role are:

Monday - Friday

08:30 - 17:00

Job Offer

A salary of £50,000 - £60,000 PHC/ Pension/ Bonus 25 Days and Bank Holidays

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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