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Interim Process Excellence Manager

Job Title

Interim Process Excellence Manager

Recruiter1st Executive
Industry SectorManufacturing, Manufacturing - Other, Pharmaceutical & Biotech
Salary£350 to £400 per day
LocationsBedfordshire, Berkshire, Buckinghamshire, Essex, Hampshire, Hertfordshire, Oxfordshire, South East (Excl London), Surrey, West Sussex
Contract TypePermanent or Interim
Job CategoriesOperations
Date Posted29 August 2017

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1st Executive are retained by a global FTSE100 Manufacturing organisation who are undergoing some major changes in a cross-functional, global process transformation programme.

Role Summary:

This is a great opportunity for a competent Business Analyst to join the Global Business Services department and be part of a highly engaged global team. The successful candidate will participate in a large-scale global transformation programme and be responsible for specific key deliverable's with significant contribution to successful programme outcomes.

Key Responsibilities:
  • Participate in programme core team meetings providing guidance on process design.
  • Lead and facilitate discovery workshops to understand and document current processes.
  • Work with external parties, delivery consultants and system architects to understand and document future processes.
  • Create and modify material to support implementation and training.
  • Use Lean six sigma tools and principles to identify operational and process efficiency improvements opportunities developing business cases and presenting to the programme team.
  • Analysing data and information in order to make informed decisions and recommendations
  • Work across all levels from business leaders to front-line staff to identify business impacts and support the development of change plans.
  • Work with other Programme team members to understand and manage inter-dependencies.
  • Plan, schedule and monitor deliverable timelines ensuring timely completion of tasks in accordance with programme roadmap.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Build, develop, and grow any business relationships across all levels to ensure project success.
  • Proactively manage changes in scope, identify potential risks, and devise contingency plans.

Required experience and attributes:
  • Minimum of 5 years+ relevant experience in a project or process development capacity supporting complex, global, large scale or business critical change or transformation programmes.
  • Considerable experience developing process documentation, user guides, training material and quick reference guides.
  • Experience with Lean Six sigma and/or Business Process Management techniques a must.
  • Ability to work closely with people ‘doing the process’ to understand current processes and identify causes of waste.
  • Good understanding of Customer Service operations including a natural awareness of service excellence and customer experience principles.
  • The ability to manage diverse project teams across a complex and geographically diverse organisation would be ideal.
  • Ability to develop and maintain effective working relationships with other members of the programme management team, senior managers, the project teams and third party delivery partners.
  • Experience working with SAP, Ariba and/or ServiceNow is advantageous.
  • Knowledge of end-2-end process design, especially Order to Cash (O2C) is highly regarded.
  • Insightful, comfortable with ambiguity and uncertainty, pro-active, collaborative and consultative.
  • High levels of customer awareness and passionate about service quality and process improvement.

  • Ideally with Bachelor’s degree in a relevant field, preferably in a Global Ops discipline. Otherwise must have equivalent experience.
  • Must have Lean six sigma or BPM certifications.
  • Cultural awareness.
  • Excellent communication skills.
  • Strong analytical skills.
  • Creative thinker with a continuous improvement mind-set.

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Recruiter: 1st Executive
Tel: 0843 216 3030
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