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Operations Manager- Leading 3PL

Job Title

Operations Manager- Leading 3PL

RecruiterMichael Page Procurement & Supply Chain
Industry SectorTransport & Distribution, Warehousing & Distribution
Salary£42,000 to £48,000 per annum
LocationsBirmingham, West Midlands
Contract TypePermanent
Job CategoriesOperations
Date Posted25 October 2018

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My client, a leading 3PL based in Birmingham, are seeking an experienced Warehouse Operations Manager for their fast paced multi-user site.

The business is in a rapid growth phase so are ideally looking for someone that can progress and develop into a senior leadership position quickly.

Client Details

A leading 3PL based in Birmingham.


The key responsibilities will include:

  • Enforce and ensure adherence to Health and Safety policy / processes.

  • Develop and deliver KPI metrics in lines with the needs of the business.

  • Budget control and budget reporting in line with KPI assumptions

  • Control/KPI performance reports with investigation and solutions into shortfalls.

  • Ensure KPI performance on Inbound, pick, pack and despatch is achieved at all times.

  • Highlight operational pinch points where operation and financial performance may be at risk

  • Ensure all queries and complaints are investigated and responded to promptly within agreed timescales.

  • Take the Operational lead in coordinating a programme of Continuous Improvement

  • Ensure cross training and contract stability at all times.

  • Undertake special projects; provide statistics and reports as required, assist and lead with investigations of customer complaints.

  • Attend any developmental training

  • Maintain excellent client relationships.

  • Ownership of the resource planning in line with contract / area of responsibility

  • To support in ensuring the efficient and effective achievement of all operational targets and key performance indicators, assisting with investigation into shortfalls.

  • Documents and maintain a good working knowledge of logistics business processes.

  • Maintain a good working knowledge of the systems used within the division.

  • Responsible for ensuring stock integrity, including management of perpetual inventory

  • Demonstrate an Active Leadership style, supporting and driving an engagement culture

  • Provide regular management reports as required

  • Where appropriate, deputise for other Operational Management team in their absence - act as first point of contact for the customer, contractors and site based teams.

  • Ensure 5’s methodology is communicated and adopted into the day to day operational culture


Key skills required:

  • Previous experience of working in a 3PL Warehouse environment.

  • Strong level of commercial acumen, with a working knowledge of both open and closed book accounts.

  • Previous experience of producing reports and statistical analysis.

  • Demonstrable experience at driving best practice in all elements of Warehousing, Systems and QSHE.

  • Experience of managing teams, developing and training individuals.

  • Good level of systems knowledge.

  • Experience of implementations.

  • Highly competent Microsoft Office user.

  • Demonstrable experience of presenting effective solutions to both internal and external stakeholders.

  • Able to write clear & detailed reports.

  • Excellent written & verbal communication skills.

  • Recognises the importance of team work.

  • Can work effectively on own initiative.

  • PC literate.

  • Excellent people management skills.

Job Offer

Salary on offer is between £42,000 and £48,000.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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