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Operations Manager

Job Title

Operations Manager

RecruiterMichael Page Procurement & Supply Chain
Industry SectorTransport & Distribution, Warehousing & Distribution
LocationsSouth East (Excl London), Surrey
Contract TypePermanent
Job CategoriesWarehousing Jobs
Date Posted10 October 2018

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Page Personnel are currently looking to recruit an Operations Manager for our client based in Greenford.

Client Details

Our client are a leading 3PL.


In this role you will have the following responsibilities:

  • Ensure ‘positive customer experience’ is embraced by the entire team and is delivered across the operation to provide an Engagement Culture in line with the business Values

  • Ensure that the site is effective, and efficient, and that the ongoing operations consistently meet the customer’s requirements in terms of service and budgeted financial goals and other KPI’s

  • Effectively manage and motivate a team of First Line Managers in order to ensure that the service provided meets the highest levels of performance required by the client

  • Implement and maintain best practice value to all aspects of the business with a view to continually improving working practice and efficiency

  • Conduct and oversee disciplinary, grievance and appeal meetings in line with current policies as required

  • Ensure the site operates in accordance with Health and Safety policy and procedures and that a proactive Safety culture is embraced at all levels

  • Authorise all payroll amendments monthly.

  • Manage all customer communication including escalations and period reviews

  • Quote and deliver growth opportunities on site

  • Manage and deliver CI projects to help add value to the business


Skills & Experience

  • Must have a proven track record of demonstrating operational leadership within a demanding environment

  • Must demonstrate proven track record of managing warehouse operations, requiring both accuracy and high productivity and possess experience in a diverse, sensitive and service orientated environment.

  • Proven experience of handling e-commerce operations

  • Will have a good understanding of primary logistics and a proven track record of positive accountability for stock management

  • Will have excellent leadership, influencing and communication skills in order to maximise the effectiveness of your own team ensuring that they are well informed and motivated to achieve their performance goals and the KPI’s of the Contract

  • Above will be supported with effective / structured process management skill to ensure effective delegation and accountability

  • Must possess the above skills and proactively engage with the senior team to support the business strategy as a key member of the high performance team

  • Must have the interpersonal skills to establish effective communication channels with employees ensuring that they are well informed about the site and the wider business of both Wincanton and the customer

  • Must be able to demonstrate the ability to provide the budgetary and financial controls and be able to operate effectively in an "Open Book" and "Closed Book" environment involving regular detailed and comprehensive customer reviews.

  • Must have a proven track record of delivering change and have a continuous improvement mind-set

  • Must have the energy, determination and commitment to operate in an environment where regular customer contact and scrutiny is the norm and effective customer communication and relationships are essential

Job Offer

The role is available on a full time permanent contract with a competitive salary.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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