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Operations Support Manager

Job Title

Operations Support Manager

Reference50197553001_034286
RecruiterRobert Walters
Industry SectorTransport & Distribution, Warehousing & Distribution
Salary£23,000 to £25,500 per annum
Benefitscompany car & up to ?6k bonus
Town/CityDunstable
LocationsBedfordshire, Buckinghamshire, Hertfordshire, South East (Excl London)
Contract TypePermanent
Job CategoriesOperations
Date Posted15 January 2018

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A market leading parcels business is recruiting an operations support manager to join their operation in the Dunstable area. Paying up to £25.5k with a company car and substantial annual bonus.









A market leading parcels business is recruiting an operations support manager to join their operation in the Dunstable area. Paying up to £25.5k with a company car and substantial annual bonus.

Key responsibilities of Operations Support:





  • Responsible for achieving ETA targets for the region ensuring poor performing or non-compliant couriers are dealt with effectively
  • Making sure performance is measured and communicated
  • One to one discussions with couriers and issuing service improvements where applicable.
  • Analysis of courier performance on speed of service, customer experience & estimated time of arrival of parcel (ETA)
  • Reviewing MI reports and contacting couriers that are not achieving required levels of service and compliance
  • Work in partnership with field managers to review courier capabilities and ensure field team carry out effective courier improvement training sessions
  • Responsible for supporting client queries that helpdesk cannot resolve



The successful applicant with have the following attributes:





  • Previous people-management experience with a particular emphasis on support and motivation.
  • Self-motivated with a proven ability to get things done.
  • Demonstrable presentation skills and highly effective at communication and influence.
  • Problem solving and planning effective contingencies and solutions.
  • Professional appearance, articulate and able to communicate confidently at all levels.
  • Competent negotiation skills
  • Good understanding of Excel, Word and PowerPoint.
  • Ability to create spread sheets, pivot tables and presentations.
  • Proven relationship management and excellent communication skills both written and verbal.
  • Exceptional Customer service experience.



The business you will be working for is a market leading parcel business that has seen substantial growth over the past five years. An amazing opportunity for a career driven Operations Support Manager in the Dunstable area.





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Recruiter: Robert Walters
Tel: N/A
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