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Service Delivery Manager

Job Title

Service Delivery Manager

Reference13854800001_896572
RecruiterMichael Page Procurement & Supply Chain
Industry SectorLogistics Services, Transport & Distribution
Salary£28,000 to £30,000 per annum
Town/CityBattersea
LocationsGreater London, London
Contract TypePermanent
Job CategoriesTransport Jobs
Date Posted20 September 2017

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Page Personnel Logistics are currently looking to recruit a Service Delivery Manager for our client based in South West London.





Client Details

Our client are a SME who specialise within the provision of food services.

Description

You will manage the operational excellence and execution of service delivery within the business and provide a high level customer service experience at all times in line with overall business and departmental objectives.

Responsibilities will include:

  • Building a personal relationship with key staff and drivers
  • Pro actively manage a regional team of drivers
  • monitoring and informing real time of delays to service within 60 minutes of delivery ETA
  • Daily update on all late deliveries, and failures with full investigation of reasons
  • Overall responsibility to review driver absence, sickness, fuel spend and accident charges
  • Responsible for delivering 100% driver compliance across all sites
  • Monitoring overall performance of services, training and follow up
  • Good communication around issues and opportunities – get things done, make things happen
  • Working with the client and operations teams to identify and manage service improvement activities







Profile

We are looking for ambitious candidates who are working within a similar role with Transport Operatrions. Whilst the business is located in Battersea, south West London, the person will also be required to visit four other locations across West and South London. As a result it would be advantageous for candidates to have a driving licence and use of a vehicle. Full business mileage will be allocated.

Job Offer

You will receive a competitive package along with excellent opportunities for development.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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