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Service Delivery Manager

Job Title

Service Delivery Manager

ReferenceJ8480_858921
RecruiterBis Henderson Recruitment
Industry SectorLogistics Services, Transport & Distribution
Salary£25,000 to £27,000 per annum
Benefitsbenefits
Town/CitySelby
LocationsNorth Yorkshire, Yorkshire & Humber
Contract TypePermanent
Job CategoriesLogistics Jobs
Date Posted01 June 2018

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Service Delivery Manager opportunity for Service Centre shift management professional.

This is a dynamic, fast moving and highly pressurised operation with stringent timescales and high customer expectations. Candidates will need to have gained operational experience within a parcels or logistics despatch environment.

You will be accountable for the day to day management of the shift (2pm – 10pm, Monday – Saturday), with responsibilities including:
  • planning, supervising and supporting inbound and outbound sort activity
  • delivery operations
  • leadership and management of a team to include drivers (including self-employed), sorters, administrators
  • managing all HR aspects including staff briefing and disciplinary issues
  • achievement of agreed service levels
  • ensuring compliance to business processes and company rules
  • daily warehouse and office bound activities
  • Service Centre Checkpoint handover

Candidates need to be resilient individuals with fantastic people leadership skills and a track record of delivering excellent service levels. You will ensure that parcels are processed in line with SLAs and complete required reporting processes. Good MS Word and Excel skills required and CPC qualification desirable.

If you are a motivated and enthusiastic individual who has experience of managing Service Centre staff and drivers, then we would very much like to hear from you. Applications from candidates with a Parcel or Despatch Logistics background are welcome.























Recruiting a similar role?

Bis Henderson work with businesses to hire professionals on a permanent and interim basis across professional, management and executive roles.

Specialising in Supply Chain recruitment, Logistics recruitment, Procurement recruitment and eCommerce recruitment, we deliver candidates that meet your objectives – every time.



For more information please call 01494 620 160.

Recruiting a similar role?

Bis Henderson work with businesses to hire professionals on a permanent and interim basis across professional, management and executive roles.

Specialising in Supply Chain recruitment, Logistics recruitment, Procurement recruitment and eCommerce recruitment, we deliver candidates that meet your objectives – every time.



For more information please call 01494 620 160.

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Recruiter: Bis Henderson Recruitment
Tel: 01604 876 345
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Demand Planner EMEA
High Wycombe

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