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Service Development Lead

Job Title

Service Development Lead

Industry SectorTransport & Distribution, Warehousing & Distribution
Salary£50,000 to £55,000 per annum
Benefitsother benefits
Town/CityCity of London
LocationsGreater London, London
Contract TypePermanent
Job CategoriesCustomer Service, Operations, Project Management
Date Posted12 January 2018

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This Market Leading Tobacco Company are looking for a Service Development Lead (Supply Chain/Customer Care)

Your new company
You’ll join a global leading Tobacco company to lead the customer-centric new product that has recently been launched from their office in Central London. The company is recognised widely across the globe and with a footprint in over 180 markets they are expanding at a rapid rate.

Your new role
This role heavily customer focused. It is a brand new role where you will lead improvement projects from the business case all the way to the implementation stage. Your role will require you to gather customer insights and transform this into customer service enhancements. You will identify latest trends/best practices and maintain a road-map of potential development.

You will be required to monitor and report on improvement reports and be the link between the supply chain and customer care to ensure that customer experience is at the forefront of your objective.

What you'll need to succeed

You will need experience within a B2C business that has had a strong focus on customer care. You will need to have led customer focused projects from start to finish as you will need to bring a new way of implementing change with your new company. Previous Supply Chain/Operations experience will be very useful for this role, because you will have an understanding of where processes can be changed, in order to enhance the customer journey.

What you'll get in return
You’ll join a fantastic team of professionals in an environment that will encourage you to excel and develop your career. This role will enable you to demonstrate your skills and experience you have gained from previous employment and further develop your understanding within a global company. You’ll receive a competitive salary with a great benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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