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Service Partner Lead

Job Title

Service Partner Lead

ReferenceEMP395643_752716
RecruiterBarclay Meade
Industry SectorCharities & Not For Profit, Energy & Utilities, Engineering, Engineering - Other, Healthcare & Education, Local & Central Government, Mining, Oil & Gas, Public Sector & Not For Profit, Rail & Transport Insfrastructure
Salary£40,000 to £50,000 per annum
Benefitscar
Town/CityWorthing
LocationsSouth East (Excl London), West Sussex
Contract TypePermanent
Job CategoriesCustomer Service, Operations, Purchasing / Procurement Jobs
Date Posted03 August 2017

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A utilities provider are recruiting a Service Partner Lead to manage a MSP of, voice and non-voice customer services. Applicants need experience of managing MSP agreements from a contractual (contract and SRM), and operational performance perspective.

The Service Partner Lead will be responsible for developing and implementing specific contract management strategies for the new managed service contract across Customer Service delivery. The Service Partner Lead will have cradle-to-grave ownership over the contract management lifecycle, from strategy creation through to implementation, contract and supplier management. In pursuit of annual savings targets, the Service Partner Lead will undertake all associated commercial activity for the contract.

The Service Partner Lead will be based between Worthing and the location of the Service Partner. The Service Partner Lead will receive a job related car.

Specific duties of the Service Partner Lead include:

1. Develop and agree contract management strategies
2. Direct management, oversight and governance of the Service Partner
3. Assist procurement to negotiate contractual amendments with Service Partner
4. Receive and control the supply of financial costs, forecasting and MI from the Service Partner
5. Responsible for continuous monitoring, spot checking, audit and quality checking of the Service Partner
6. Work with Customer Service team to identify improvements and opportunities in the contract
7. Manage the external service partner including SLA’s, KPI’s and strategic planning in the contract
8. Ensure compliance with corrective action

Service Partner Lead applicants should meet the following criteria:

1. Experience in vendor, contract, supplier or MSP management
2. Commercial Acumen
3. Experience in driving operational performance and improvements to MSP contracts
4. Excellent relationship, collaborative and stakeholder engagement skills
5. Leadership ability
6. Ability to Interpret, use and evaluate numerical and graphical data
7. Comfortable reporting to, and liaising with senior management
8. Willingness to undertake travel

Barclay Meade acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Barclay Meade and may assist with processing your application.

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Recruiter: Barclay Meade
Tel: 0843 208 1255
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