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Shift Manager - Ecommerce - Hotel Chocolat

Job Title

Shift Manager - Ecommerce - Hotel Chocolat

EmployerHotel Chocolat
Industry SectorEngineering, FMCG - Food & Drink, FMCG - Non Food, Manufacturing, Manufacturing - Other, Retail, Services, Transport & Distribution
BenefitsBonus & Benefits
Town/CitySt Neots
LocationsAnglia, Cambridgeshire, East Midlands, South East (Excl London)
Contract TypePermanent
Job CategoriesDemand Planning Jobs, Import & Export, Inventory Management, Logistics Jobs, Operations, Supply Chain Jobs, Transport Jobs, Warehousing Jobs
Date Posted12 April 2017

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Are you ready to join the chocolate revolution?

Hotel Chocolat is one of the world’s few chocolate makers to actually grow cocoa, on our beautiful plantation in Saint Lucia. Connecting cocoa growing with luxury chocolate making and retailing makes us unique in the UK.

It’s an exciting time to join Hotel Chocolat; we are a fast paced, innovative business, always looking to write the next chapter of our story.

As the ecommerce channel of Hotel Chocolat continues to grow, we are recruiting for a Shift Manager - Ecommerce. You will be responsible for our Ecommerce channel, ensuring all customer orders arrive on time, in full and in excellent condition. Levels of orders are changeable throughout the year rising from an average of 700 orders per day (Average of 3 units per order) up to 10,000 orders per day at peak times.

Your role will incorporate:

·         Leading a team of 4 permanent staff off peak rising up to a team of 40 during peak times

·         Planning and managing shift rotations

·         Responsible and accountable at all times for the successful delivery of the online channel production process

·         Engaging and motivating the fulfilment teams to achieve the desired standards and outputs especially at peak times when demand significantly increases

·         Setting up and executing a despatch plan with your fulfilment team that will cover resource requirements, seasonal range, pick face and carrier plans to service the demand from our ecommerce business

·         Using available forecasting to produce resource planning to deliver demand. Organising and managing as required

·         Developing and maintaining strong communication and collaborative working between the online channel and Brand Centre especially in relation to joint interest processes such as responding to customer feedback

·         Liaising with all other functions and stakeholders to optimise Channel process

·         Ensuring the capturing of data and provision of analysis and management reports as needed

·         Managing costs through process efficiency and driving performance

·         Analysing data and other information to identify and implement process and service improvements within the channel

·         Ensuring general Health and Safety and welfare of the staff within the channel and wider operation

·         Developing a culture of continuous improvement; driving efficiency, effectiveness and flexibility

Your Key Attributes:

·         Extensive Ecommerce experience

·         Experience of multi-channel FMCG warehouse management

·         IOSH qualified – Essential

·         Operational peak planning

·         Advanced WMS user skills

·         Knowledge of ecommerce operations

·         Strong leadership skills

·         Commercially focused, customer orientated and service driven

·         Embraces change – able to work within an evolving organisation

People who work at Hotel Chocolat are passionate about what we do, and we all strive to deliver in line with our company values; Authenticity, Originality and Ethics. We have some great benefits, including unlimited 50% staff discount on all of our products. We enjoy seeing our employees develop, and we offer different opportunities to meet individual ambitions, alongside the prestigious certificate and/or diploma in chocolate - which is available to all members of staff.

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