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UK Customer Services Manager

Job Title

UK Customer Services Manager

RecruiterMichael Page Procurement & Supply Chain
Industry SectorChemicals, FMCG - Food & Drink, FMCG - Non Food, Manufacturing
Salary£60,000 to £75,000 per annum
BenefitsCompany car, fue card, PHI, Pens. 10 bonus
Town/CityEast Midlands
LocationsEast Midlands, Leicestershire
Contract TypePermanent
Job CategoriesCustomer Service, Demand Planning Jobs, Supply Chain Jobs
Date Posted03 July 2017

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My client is looking to recruit a UK Customer Services Manager as an addition to their senior UK supply chain mgmt team, based in East Midlands.

As UK CSM, you will provide the highest levels of customer service, through leading and developing your team, it’s policies and procedures. You will introduce strategies and processes to ensure the business is creating a reputation for reliability (OTIF), improved communication and service level.

Client Details

My client is an internationally operating company that offers a targeted and total solution for their customers in a sustainable way. They have production facilities in a number of countries and are a market leader in Europe, with over 2000 employees.


As UK Customer Services Manager you will manage and develop the UK teams (circa. 40 headcount) to ensure they deliver a consistent and reliable service to customers. You will take the organisation in a direction that delivers a one company face to the customer providing common systems, process and service agreements across the UK. You will implement measures to understand customer satisfaction and improve services and obtain and analyse statistics or other data to determine the level of customer service and the report of this, with recommended actions.

You will support the sales and supply chain teams with accurate information on customers and supply performance, while managing the capacity and demand balancing process, ensuring the right balance between efficiency and service.

You will provide hands on leadership of the customer service team, with a focus on motivating and training to deliver a high standard of customer service. You will operate under a continuous improvement approach by defining and implementing new processes and procedures to optimise the team's productivity.


The successful candidate for the UK Customer Services Manager role will have strong experience within a similar role at a national level, together with broad supply chain transformation and development experience. You will have a degree in a relevant subject and an MBA would be an advantage.

SAP I.T. experience/qualifications and working knowledge of the S&OP process would be advantageous.

Job Offer

The successful candidate for the role of UK Customer Services Manager will be offered between £60'000 - £75'000 plus benefits, depending on experience and travel.


Regular UK wide travel will be required. You must have a full UK driving licence.

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Recruiter: Michael Page Procurement & Supply Chain
Tel: N/A
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