Depot Quality Manager
DPD has experienced exceptional growth being the fastest growing express parcel delivery company in the UK. We have been voted the nation’s favourite parcel carrier for the last 6 years and have a very clear strategy to support our enviable position. We will only deliver the best service, use the best technology and recruit and retain the best people in the industry.
We are currently recruiting a Quality Manager for our Depot in Southall to strengthen our existing Depot management team. Could this be you?
As Depot Quality Manager (DQM), your primary focus will be to improve and maintain a customer first approach across all aspects of depot operations. Responsible for coaching, mentoring and motivating office based staff in developing a continuous improvement culture, to drive up quality and compliance within the depot to deliver amazing service. You will also have accountability for
As part of this role, you will also be expected to assist in the facilitation of meetings and arranging minute taking for H&S and Weekly Shift Manager Meetings to improve accountability.
Your career history will clearly evidence that you are a proven high performer, with relevant experience in a customer centred and/or quality assurance environment. Due to the nature of our business ideally your experience will have been gained within a similar highly pressurised and time critical environment.
Your strong knowledge and understanding of quality, audits and compliance issues will be fully utilised in this role, as will your strong analytical, customer focused, problem solving and organisational skills. We would also expect you to have.
Excellent decision-making and communication skills (verbal and written)
Ability to engage and influence both upwards and downwards
Relish the chance to drive forward continuous improvement in customer service and quality, whilst fully utilizing
In return, you can look forward to an attractive remuneration package that includes an excellent basic salary, bonus and the chance to join a rapidly developing, multi award-winning organisation, able to offer genuine career and personal development opportunities.
Closing date: 30 August 2019.
DPD actively promotes its Dignity at Work Policy