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Depot Quality Manager (QHSE)

Depot Quality Manager (QHSE)

  • Snetterton NR16 2JU
  • Competitive + Bonus

DPD is the fastest growing express parcel delivery company in the UK, with a turnover over £1 billion. Voted the nation’s favourite parcel carrier for the last 6 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology and recruit and retain the best people in the industry.

We are currently recruiting for a Depot Quality Manager to strengthen our existing Depot management team and help our people to achieve ever-greater heights by leading and inspiring from the front. Could this be you?

This role, which is based in our Snetterton Depot (NR16 2JU), will offer the successful candidate the opportunity to be part of the UK's leading parcel delivery business.

As Depot Quality Manager (DQM), your primary focus will be to improve and maintain a customer first approach across all aspects of depot operations. Responsible for coaching, mentoring and motivating office based staff in developing a continuous improvement culture, to drive up quality and compliance within the depot to deliver amazing service. You will also have accountability for

  • Monitoring and reviewing all depot administration compliance across Transport, H&S, Environmental, HR, OD, ISO and recruitment, ensuring it fulfils all legislative and company requirements
  • Running, analysing and interpreting data to produce reports identifying non-conformance and putting in measures to address this
  • Overseeing the depot recruitment process to ensure a strong emphasis is placed on recruiting office staff with customer service skills into all customer-facing positions
  • Communicating and collaborating with external and internal contractors, as well as monitoring and improving the telephone response to all customers through call reporting and recording

As part of this role, you will also be expected to assist in the facilitation of meetings and arranging minute taking for H&S and Weekly Shift Manager Meetings to improve accountability.

About You

Your career history will clearly evidence that you are a proven high performer, with relevant experience in a customer centred and/or quality assurance environment. Due to the nature of our business ideally your experience will have been gained within a similar highly pressurised and time critical environment.

Your strong knowledge and understanding of quality, audits and compliance issues will be fully utilised in this role, as will your strong analytical, customer focused, problem solving and organisational skills. We would also expect you to have:

  • Excellent decision-making and communication skills (verbal and written)
  • Ability to engage and influence both upwards and downwards
  • Relish the chance to drive forward continuous improvement in customer service and quality

Why DPD?

In return, you can look forward to an attractive remuneration package that includes an excellent basic salary, bonus and the chance to join a rapidly developing, multi award-winning organisation, able to offer genuine career and personal development opportunities.

DPD actively promotes its Dignity at Work Policy

Job Type
Salary and benefits
Competitive + Bonus
Career Level
Early Career (1 to 3 years)|Experienced (4 years +)|Manager (Location / Team Leade
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