Logistics Customer Advisor

My client is one of the world-leaders in the distribution sector, with over 2000 employees and distribution elements across the world.

Description

As a Logistics Customer Advisor you will be part of a 15 member team responsible for handling over 500 individual logistics queries per day; the majority via telephone. You will be the main source of escalation for customers, suppliers and in-house employee queries across a national distribution network. This could include resolving driver delivery queries or updating a large supplier upon stock levels and re-booked delivery schedules. You will quickly become the hub of the wheel in order to resolve and process all queries.

It is important to highlight that full training on in-house logistics systems will be provided, however the successful Logistics Customer Advisor will be responsible for the following tasks:

• Resolving all customer queries within a timely manner.
• The escalation of all relevant queries to your team leader as required.
• Developing relationships with the Operational Team, Contract Partners and individual Customers.
• Becoming a Champion of the companies contractual KPI's - overall ensuring that an outstanding level of customer service is delivered.

Profile

The successful Logistics Customer Advisor will be easily commutable of Derby and have the following skills and experience:

• Experience in a Logistics and/or Customer Service Background
• Educated to A-Level's or equivalent
• Commutable to Derby
• Passionate and desire to deliver exceptional customer service.

Job Offer

£20,000-£23,000

A company bonus of between £2,000-£3,000