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Logistics Customer Advisor

My client is one of the world-leaders in the distribution sector, with over 2000 employees and distribution elements across the world.

Description

As a Logistics Customer Advisor you will be part of a 15 member team responsible for handling over 500 individual logistics queries per day; the majority via telephone. You will be the main source of escalation for customers, suppliers and in-house employee queries across a national distribution network. This could include resolving driver delivery queries or updating a large supplier upon stock levels and re-booked delivery schedules. You will quickly become the hub of the wheel in order to resolve and process all queries.

It is important to highlight that full training on in-house logistics systems will be provided, however the successful Logistics Customer Advisor will be responsible for the following tasks:

  • Resolving all customer queries within a timely manner.
  • The escalation of all relevant queries to your team leader as required.
  • Developing relationships with the Operational Team, Contract Partners and individual Customers.
  • Becoming a Champion of the companies contractual KPI's - overall ensuring that an outstanding level of customer service is delivered.

Profile

The successful Logistics Customer Advisor will be easily commutable of Derby and have the following skills and experience:

  • Experience in a Logistics and/or Customer Service Background
  • Educated to A-Level's or equivalent
  • Commutable to Derby
  • Passionate and desire to deliver exceptional customer service.

Job Offer

£20,000-£23,000

A company bonus of between £2,000-£3,000

Advertiser
Michael Page International Recruitment Limited
Reference
JN -012021-1998727
Job Category
Town/City
Derby
Salary
£20000 to £23000 Per Annum
Career Level
Early Career (1 to 3 years)
View all Michael Page International Recruitment Limited
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