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Logistics, Customer Service & Repairs Logistics

My Client is a Service Provider who specialise in Fulfilment, Customer Service and Contract Repair Service; they are based in Bristol within the Logistics distribution and supply chain sector.

Description

The key responsibilities for the Logistics, Customer Service & Repairs Logistics;

  • Own the contractual and service relationships with the UK 3PL companies engaged in both warehousing and distribution activities and align end-to-end strategic planning and delivery
  • Direct, optimise and coordinate full order cycle, including returns process
  • Deliver an industry leading standard of customer satisfaction - monitor, report and develop improvement plans as necessary.
  • Monitor and control On time in Full (OTIF) Delivery
  • Inventory Management & Accuracy
  • Cost of Goods (COGS) define and deliver to expectation
  • Quality, quantity, stock levels, delivery times, transport costs and efficiency
  • Lead the Customer Services Aftersales team and function in delivering class leading customer satisfaction - enhance the current processes, resolve any arising problems or complaints
  • Demonstrable experience in Direct to consumer logistics execution in an E-commerce environment
  • Understand E-commerce software as the front end platform and the relationship with the 3PL
  • Start-up mentality allied to relevant industry experience

Profile

The Logistics, Customer Service & Repairs Logistics will have experience within returns logistics and repair functions.

  • Analysis of the service operation identifying process and quality improvements, potential cost reductions and implementing and monitoring appropriate and achievable SLA's

  • Cost analysis of stock, storage and logistics with recommendations for improvement

  • Evaluation of 3rd party logistics suppliers, ensuring they meet their SLA's and negotiating cost-downs.

  • Development of a customer helpdesk to ensure customers feel supported and listened to.

  • Commutable to Bristol

Job Offer

For the Logistics, Customer Service & Repairs Logistics

  • A Salary of £45,000 - £60,000
  • Pension
  • Bonus
  • 25 Days + Bank Holidays
Advertiser
Michael Page Logistics
Reference
14022305/001
Job Category
Job Type
Town/City
Bristol
Salary
£45000 to £60000 Per Annum
Career Level
Manager (Location / Team Leade
View all Michael Page Logistics
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