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Logistics eCommerce Order Processor

A market leading distributor of building materials throughout the UK and Europe.

Description

The successful candidate will be responsible for the following:

  • Ensure enquiries from the eCommerce website are managed to achieve maximum customer satisfaction
  • Handle enquiries from customers to maximise opportunities including tracking/follow up quotes
  • Ensure quotes and orders are input onto the system in an accurate and timely manner.
  • Liaise with branches when required to ensure enquiries are managed to the customers satisfaction.
  • Follow up customer enquiries and quotes to maximise business opportunity and customer satisfaction
  • Any other reasonable duties within the individual's capabilities
  • Assist in the attainment of sales targets working alongside the network of branches.
  • Ensure customer's requirements are satisfied by liaising with branches and the wider network.
  • To support the eCommerce Sales Administrator to identify and maintain or improve customer relationships to maximise sales potential.
  • To be sales driven and able to convert enquiries into quotes and quotes into orders.
  • To be able to deal with a diverse range of customers in an effective and professional manner.
  • To provide any ad-hoc support to the business as required.

Profile

The successful candidate:

  • Strong verbal communication skills
  • Strong customer focus with ability to build & maintain relationships with customers
  • Excellent people skills
  • Industry knowledge preferred (customer service background)
  • Sales motivated
  • Good level of numeracy
  • Familiar with using multi-windows based business applications (including MS Office)
  • Excellent attention to detail
  • Professional manner
  • Ability to multi-task
  • Business accumen
  • Experience and background in sales and customer services
  • Ability to forge and maintain strong working relationships with all stakeholders
  • Commercially aware
  • Ability to up sell using "need" finding techniques
  • Effective communicator & professional telephone manner
  • Able to listen effectively to ensure a good customer experience
  • Good negotiation skills
  • Good PC skills - Microsoft Office and business applications
  • GCSE Maths and English (preferable)
  • Enjoys working to targets

Job Offer

Salary: £20,000
Temp to Perm
Genuine Career Progression

Advertiser
Michael Page International Recruitment Limited
Reference
14039547/001
Industry Sector
Town/City
Huntingdon
Salary
£20000 Per Annum
Career Level
Early Career (1 to 3 years)
View all Michael Page International Recruitment Limited
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