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Senior Operations Manager

My client are a Global Distribution business based in the West Midlands.

They have experienced significant growth across their e-commerce contracts and need someone to lead their logistics operations.


The Senior Operations Manager will be responsible for the following:

  • To be responsible for ensuring that the day to day Operational customer requirements operate efficiently and safely whilst maintaining a high level of process adherence and customer satisfaction.
  • Assist the Site Manager in the development of the site budget and forecasts
  • Monitor performance against budget and take appropriate action where necessary, informing other levels of mgt as appropriate.
  • To ensure that the planning of workloads and deployment of staff maximises the site resources.
  • To task the Shift Managers and their deputies, and performance manage them through regular meetings and appraisals
  • To lead from the front, motivating the team to ensure customer service targets are met and budgeted financial goals are achieved and Quality Checks are undertaken.
  • To be actively involved in and support change initiatives
  • Management Information and reporting. Damage levels, MHE repair costs, service levels, cost controls and productivity assessments.
  • Investigation of queries and resolving them
  • To ensure stock loss / damage is minimised
  • To ensure proper and effective use of assets (vehicles and MHE) and that damage to company's assets are minimised
  • Assist the Site Manager in controlling staffing levels e.g.: absenteeism
  • Ensure the company's disciplinary code is adhered to at all times
  • Identify and recommend subordinate staff training requirements
  • To train and develop Shift Managers and their deputies and ensure they train their staff on all levels to maximise their potential on a fair and consistent basis.
  • Responsibilities for Health and Safety.


The successful candidate will have the following experience:

Qualifications and Experience:

  • 4 years+ relevant contract logistics experience
  • Good literacy and numeracy skills
  • Computer literate
  • Previous experience of managing large teams in pressurised distribution operations
  • MHE Qualification (desirable)


  • Communication
  • Teamwork
  • Developing Change
  • Initiative
  • Problem Solving
  • Self-Development
  • Enthusiasm to deliver customer requirements
  • Influencing-Negotiation
  • People Management
  • Commercial Awareness
  • Planning and Organising
  • Resource Planning
  • Delivering Results

Key relationships and interfaces:

Establish excellent working relationships and partnerships, based on an open two way communication style, with:

  • Other operations managers
  • Suppliers
  • Customers
  • Internal and external partners
  • Divisional staff and managers

Job Offer

£50,000 + benefits

Michael Page Logistics
JN -012021-1997769
Job Category
Job Type
West Midlands
Salary and benefits
car, bonus, healthcare, pension
£50000 to £55000 Per Annum
Career Level
Senior Manager (Division / Cou
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