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Transport Network Manager

My client is in the Logistics Distribution and Supply Chain Sector and is a market leading brand.

Description

The Transport Network Manager will be responsible for...

    • Ensure the shared Network and Transport operations exploit all efficiency opportunity, maximising operational efficiency whilst delivering excellence in customer service.

    • Ensure efficient cost and effective planning of the operation including warehousing, traffic and administration.

    • Ensure all platforms are stable cost competitive and best in class service levels.

    • Manage the operations ensuring that Service Level Agreement KPI's are achieved

    • Ensure all relevant operational procedures are adhered to in order maintain Company quality standards and competitiveness

    • Monitors and review operational performance and takes timely action to address any issues.

    • Manages operation to meet required levels of productivity and ensure DVSA regulatory compliance.

    • Develop and implement continuous improvement measures to drive the operational effectiveness of the contract.

  • Build and maintain relationships with key customer personnel by ensuring regular and effective contacts
  • Optimise revenue opportunities by offering our full range of services to customers and their wider parent company
  • Liaise with Customer/Warehouse Manager to challenge existing methodologies and make recommendations as to best working practices and/or cost saving initiatives
  • Liaise with Transport Manager (direct reports) to challenge existing methodologies and make recommendations as to best working practices and/or cost saving initiatives
  • Create and present KPI's to the customer and within the business. Identify trends and suggest ways of managing performance improvement where necessary
  • Report on performance across the network, communicate with outbase management teams and ensure best working practices are reflected throughout
    • Develop the customer base in terms of supplier collections maximising efficiency and profitability.
    • Accurate reporting of weekly financial data to ensure a timely flow of information back to the customer

    • Review weekly financial data ensuring anomalies are questioned and investigated

  • To produce weekly, monthly reports in line with agreed timescales that are fit for purpose and audience
  • Drive customer service throughout the contract service centre ensuring all necessary training and development is afforded to all colleagues.
  • Day-to-day liaison with the customer, resolving problems within scope of responsibility and jurisdiction.
  • Work proactively with both on customer operations, call centre and external Suppliers to minimise issues and acts decisively when issues occur
  • Represent the company at customer meetings ensuring all actions are completed within the allotted timescales.
    • Dealing with and escalating customer complaints ensuring effective resolution and protecting the company image
    • Manage all aspects of people management processes in line with company policy, including: recruitment, discipline and grievance, absence and performance management

Profile

The Transport Network Manager in Andover will have...

  • Is an experienced Transport/Logistics Manager with Commercial awareness
  • Proven success in operating within budgetary requirements whilst achieving and exceeding customer expectations
  • Has National CPC qualification.
  • Is literate and numerate to GCSE or NVQ Level 2 or equivalent standard.
  • Comprehensive knowledge or Transport, Drivers hours, WTD and Employment law.
  • Familiarity with Transport management systems

  • IT Literate - Minimum of basic office packages

Job Offer

The Transport Network Manager will receive...

  • A salary of £42,000-£48,000 depending on experience
  • Bonus Scheme
  • Pension Scheme
  • 25+8 Days Holiday
Advertiser
Michael Page Logistics
Reference
14061763/001
Job Category
Job Type
Town/City
Andover
Salary
£42000 to £48000 Per Annum
Career Level
Experienced (4 years +)
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